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PCPatchers is an independent service provider and not affilated with any third party brand unless specified. All logos and brands name arejust for reference. Call us now for instant resolution. pcpatchers.co.uk is dedicated in providing all its customers best technical support services for software, hardware, and peripherals. { read more }
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Terms and Conditions

TERMS AND CONDITIONS
THESE TERMS AND CONDITIONS (TERMS OF USE) STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF PCPATCHERS LTD’S WEBSITE AND PCPATCHERS LTD’S COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH PCPATCHERS LTD. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS SUCH AS HOW LONG IT LASTS, FEES FOR EARLY TERMINATION, OUR RIGHTS TO CHANGE ITS CONDITIONS, LIMITATIONS OF LIABILITY, PRIVACY, AND SETTLEMENT OF DISPUTES BY ARBITRATION INSTEAD OF IN COURT. IF YOU ACCEPT THIS AGREEMENT, IT WILL APPLY TO ALL YOUR SERVICE PLANS FROM US, INCLUDING ALL YOUR EXISTING PLANS. YOUR ACCEPTANCE OF THESE TERMS & CONDITIONS WILL BE IMPLIED BY THE USE OF THE PCPATCHERS LTD SERVICE.
AGREEMENT
THESE TERMS AND CONDITIONS, TOGETHER WITH EACH ACCEPTED PLAN ORDER SUBMITTED BY YOU, ANY ADDITIONAL TERMS MENTIONED FOR YOUR PLAN ORDER AND THE PRIVACY POLICY, STATE THE ENTIRE AGREEMENT BETWEEN YOU AND PCPatchers Ltd (THE AGREEMENT). The Plan Order will form the part of the Agreement only if the same has been acknowledged by PCPatchers Ltd in writing or by an e-mail. You must agree to the Terms and Conditions in order to be eligible to use the PCPatchers Ltd Portal (defined below), or obtain Services (defined below).
DEFINITIONS
Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and are incorporated by reference to these Terms and Conditions.
CONTENT
Software, Materials, Services and other related information are collectively referred to as Content.
PCPATCHERS LTD
Trademark PCPatchers Ltd is used by PCPatchers Ltd. Under an authorization from PCPatchers Ltd. All references to PCPatchers Ltd refer to PCPatchers Ltd.
PCPATCHERS LTD CERTIFIED TECHNICIAN
PCPatchers Ltd Certified Technician means technicians and specialists certified by PCPatchers to perform the Services under this Agreement.
Subscription Based Plans
Subscription Based Plans or Subscription/(s) are tenured Subscription plans offered by PCPatchers that are active for a specified period and will not include any incident based plans such as Per Incident Plan or the like.
Services and PCPatchers Portal
All references to Services refer to any PCPatchers service delivered through PCPatchers Ltd, under the plan that you enter into with PCPatchers through use of the PCPatchers Website located at www.pcpatchers.co.uk (the PCPatchers Portal) or by calling the PCPatchers phone number mentioned on the PCPatchers Website. These Terms of Use govern all plans available through the PCPatchers Website, and any use of the PCPatchers Portal. In the event of any conflict these Terms of Use control any valid Plan Order form that you submit requesting Services (Plan Order).
Materials
Materials means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the PCPatchers Portal are the proprietary and copyrighted work of PCPatchers and/or its suppliers. The definition of Materials does not include the design or layout of the pcpatchers.co.uk web site or any other PCPatchers owned, operated, licensed or controlled website.
Software
Software means a computer program of any kind, whether owned by PCPatchers or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both PCPatchers Software and third party Software. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply (License Terms).
SUBMISSION OF PLAN ORDERS; SERVICE PLANS
You may order Services by submitting Plan Orders through the PCPatchers Portal or by calling PCPatchers. Once PCPatchers accepts the Plan Order submitted by you, then you will receive an email from PCPatchers at the email address that you provide or have provided to PCPatchers as part of the Registration Process for the Services.PCPatchers is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by PCPatchers of a Plan Order, you will have a Service Plan.
UNDERTAKING
Subject to the Terms and Conditions, and other terms specific to each Service Plan, PCPatchers will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, PCPatchers will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Service Plans are subject to PCPatchers’S Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us at 0-800-484-0081. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.
PAYMENT
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. All payments against the plan orders will be collected by PCPatchers Ltd. PCPatchers has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made.

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